Supervision in the Hospitality Industry- AHLEI Practice Test

Conflicts among departments arising over the distribution of limited resources are best resolved by:

1. The direct intervention of the general manager

2. Management decisions based on the overall goals of the organization

3. Corporate directives and support mechanisms

4. A grievance committee of department managers

The correct answer is: Management decisions based on the overall goals of the organization

Resolving conflicts among departments over the distribution of limited resources is best handled through management decisions that are grounded in the overall goals of the organization. This approach ensures that resource allocation aligns with the strategic direction and priorities of the organization as a whole. When decisions are made based on overarching objectives, it provides a framework for evaluating the importance of each department's needs within the context of the entire organization. This alignment helps to foster a collaborative atmosphere where departments understand how their priorities contribute to the organization's mission, reducing the likelihood of conflicts escalating into larger issues. By focusing on the organization's goals, management can ensure that decisions are not seen as arbitrary, but rather as strategic moves designed to optimize operational efficiency and effectiveness. This method promotes a sense of equity and fairness in resource distribution, as all departments are working towards common objectives, thus enhancing teamwork and communication across different areas of the organization. Other options may provide temporary solutions or involve individuals, such as the general manager or department managers, which may lead to biased outcomes or resentment among departments. Corporate directives could also be too rigid to allow for flexibility based on situational needs, whereas a grievance committee may focus on resolving specific issues rather than addressing root causes related to organizational goals.