AHLEI Hospitality Supervision Practice Test – Complete Exam Preparation

Question: 1 / 400

During conflict resolution, what should a supervisor prioritize?

Winning the argument against an employee.

Maintaining a neutral stance and facilitating discussion.

In conflict resolution, a supervisor should prioritize maintaining a neutral stance and facilitating discussion. This approach is essential because it allows all parties involved to express their perspectives and concerns openly, fostering an environment of trust and understanding. By being neutral, the supervisor encourages a balanced dialogue where each person's opinions are valued, which can help de-escalate tensions and promote collaboration.

Facilitating discussion also enables the supervisor to guide the conversation towards finding a mutually beneficial solution instead of getting caught up in who is right or wrong. This method not only resolves the immediate conflict but also strengthens team dynamics in the long run by promoting effective communication and conflict management skills among team members. Prioritizing neutrality and dialogue leads to a more inclusive and constructive resolution process.

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Listening to one party and ignoring the other.

Implementing rules strictly without exception.

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