AHLEI Hospitality Supervision Practice Test – Complete Exam Preparation

Changing the subject when the mood gets too serious is an action that a supervisor should avoid because it undermines the seriousness of the feedback being given. When a boss is providing criticism, it is typically intended to address important issues that can impact performance and the overall work environment. By diverting the conversation away from these points, a supervisor may appear dismissive or uninterested in crucial feedback. This can lead to misunderstandings and prevent necessary improvements from being made.

In contrast, hearing the boss out without interrupting, asking questions to clarify issues, and paraphrasing the boss's main points are all constructive behaviors. They demonstrate active listening and a willingness to engage with the feedback. Such approaches can help foster a positive dialogue and show that the supervisor values the input, which is essential for personal and team development in a hospitality setting.