Supervision in the Hospitality Industry- AHLEI Practice Test

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Prepare for the AHLEI Supervision in the Hospitality Industry exam. Use interactive flashcards and multiple choice questions, with hints and explanations for each. Ensure you're ready to succeed!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

When addressing unacceptable behavior with an employee, what is the most appropriate question for a supervisor to ask?

Don't you think the cause of this unacceptable behavior is . . . ?
What do you feel is causing this problem?
Why do you have a problem with this?
Maybe you could help me understand why in the world you're still having this same problem that we seem to address over and over again!

The correct answer is: What do you feel is causing this problem?

The most appropriate question for a supervisor to ask when addressing unacceptable behavior with an employee is to inquire about the root causes from the employee's perspective. This approach fosters open communication and encourages the employee to reflect on their behavior. By asking what the employee feels is causing the problem, the supervisor is showing a willingness to understand the employee's viewpoint and experiences, which can be essential for finding a constructive resolution. This question does not place blame or lead the employee to defensive responses, but rather invites a discussion about underlying issues that may not be immediately visible. This method can also empower the employee to take responsibility for their actions and participate actively in problem-solving. Engaging in this kind of dialogue can strengthen the supervisory relationship and promote a culture of accountability and improvement within the workplace.