Supervision in the Hospitality Industry- AHLEI Practice Test

What method of performance evaluation involves keeping logs focused on specific employee behavior?

1. Forced distribution

2. Critical incidents

3. Alternative ranking scale

4. Paired comparisons

The correct answer is: Critical incidents

The method of performance evaluation that involves keeping logs focused on specific employee behavior is known as critical incidents. This approach centers on documenting significant events that illustrate an employee's performance in particular situations, whether those incidents display positive or negative behaviors. By maintaining a log of these incidents, supervisors can provide more concrete examples during performance reviews, which enhances feedback quality and helps employees understand areas for improvement. Using critical incidents allows for a more detailed and nuanced evaluation because it provides context and specific evidence for the behaviors being assessed. This method is particularly useful in dynamic work environments where individual performance can vary significantly based on circumstances and challenges faced. It fosters a constructive dialogue between supervisors and employees, focusing on actual performance and outcomes rather than subjective impressions.