Supervision in the Hospitality Industry- AHLEI Practice Test

What is typically the first step in a progressive disciplinary process?

1. An oral warning

2. Suspension

3. Written warning

4. Discharge

The correct answer is: An oral warning

The first step in a progressive disciplinary process is typically an oral warning. This stage is essential as it serves to address minor infractions in a constructive manner, allowing the employee to understand the issue and the expectations moving forward without immediately moving to more severe consequences. An oral warning creates an opportunity for dialogue between the supervisor and the employee, fostering a transparent environment for improvement. This preventative measure is often considered a critical step in ensuring that employees have a chance to rectify their behavior before more formal disciplinary actions are considered. By starting with an oral warning, organizations reinforce the idea that they are supportive and willing to help employees meet performance standards, thereby promoting a culture of accountability and growth. The other options, such as suspension, written warnings, or discharge, are generally used later in the disciplinary process for more serious infractions or when previous warnings have not resulted in improvement. These carry heavier consequences and are not conducive to the initial corrective approach that an oral warning provides.