Supervision in the Hospitality Industry- AHLEI Practice Test

What is Joleen's appropriate course of action after discovering Raphael's drug problem?

1. Help him solve his personal issues herself.

2. Tell Raphael he needs to find another job.

3. Encourage him to address the problem through the company's employee assistance program.

4. Ignore his behavior and let him manage himself.

The correct answer is: Encourage him to address the problem through the company's employee assistance program.

Encouraging Raphael to address his drug problem through the company's employee assistance program is the most appropriate course of action for Joleen. This response acknowledges the seriousness of the situation and supports Raphael in seeking professional help. Employee assistance programs (EAPs) are designed to provide confidential counseling and resources for employees dealing with personal issues, including substance abuse. By guiding Raphael towards these resources, Joleen demonstrates a commitment to both his well-being and the overall health of the workplace. Helping Raphael solve his personal issues herself could be well-intentioned, but it places Joleen in a position for which she may not be qualified. This could lead to potential liabilities or further complications without the proper expertise. Asking Raphael to find another job is an extreme measure that does not address the underlying issue and might contribute to stigma rather than support. Ignoring his behavior leaves the problem unaddressed, which can lead to detrimental effects on the work environment and morale. Encouraging the use of EAP provides a constructive and professional approach to a challenging situation.