Supervision in the Hospitality Industry- AHLEI Practice Test

What could be a direct consequence of a supervisor using a very inflexible leadership style?

1. Increased employee satisfaction

2. Decreased adaptability in different situations

3. Better team cohesion

4. Improved performance consistency

The correct answer is: Decreased adaptability in different situations

A supervisor employing a very inflexible leadership style could lead to decreased adaptability in different situations because such a style typically relies on strict adherence to established procedures and rules without considering the unique circumstances or needs of the team or individual employees. This rigidity can hinder the ability to respond effectively to changing conditions or employee feedback. In flexible environments like the hospitality industry, adaptability is crucial. For example, when unexpected issues arise—such as a sudden staffing shortage or guest complaints—an inflexible approach may prevent a supervisor from addressing these challenges promptly. This lack of adaptability can ultimately affect team morale and the overall service quality. Conversely, increased employee satisfaction, better team cohesion, and improved performance consistency are often associated with more adaptable leadership styles that consider the diverse needs and input of team members. Thus, a supervisor’s inflexible leadership could directly stifle the ability to respond dynamically and effectively, leading to diminished adaptability in various scenarios.