Supervision in the Hospitality Industry- AHLEI Practice Test

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Prepare for the AHLEI Supervision in the Hospitality Industry exam. Use interactive flashcards and multiple choice questions, with hints and explanations for each. Ensure you're ready to succeed!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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In mutual problem-solving conflict management, how should solutions be framed?

Wondering if they got the best deal they could
Feeling the pain of their loss
Believing that they got the best end of the deal at your expense
Feeling as satisfied as the other

The correct answer is: Feeling as satisfied as the other

In mutual problem-solving conflict management, solutions should be framed in a way that ensures both parties feel satisfied with the outcome. This approach emphasizes collaboration and the idea that both parties should benefit from the resolution, fostering a sense of fairness and partnership. When both sides feel equally satisfied, it not only resolves the immediate conflict but also helps to build a stronger relationship moving forward. This method contrasts sharply with other potential approaches where one party may harbor negative feelings, such as wondering if they got the best deal, feeling the loss acutely, or believing they benefited at the other's expense. These negative emotions can lead to resentment, mistrust, and further conflict, undermining the goal of cooperative problem-solving. By focusing on creating a solution that leaves both individuals feeling valued and acknowledged, mutual problem-solving promotes a more positive atmosphere and encourages ongoing collaboration.